I finally got to send it out on Saturday morning before the gym.
Friday night, I went over to Indyweb’s new location and Mike helped me back up my hard drive. It was pretty easy actually, the drive in the laptop is a SATA, so I should be able to mess around with it at home as well on my SATA hard drive enclosure.
He didn’t end up charging me anything for the 20 minutes of work. I barely had any files on the computer really, so it was an easy job. We did it pretty quick, put some on my flash, some on a CD.
Later on Friday night I hooked up my drive again to my desktop and I just went through and deleted personal files. Don’t like the idea of HP going through my DV9225 laptop to fix stuff and just browsing through whatever. The whole process is very invasive, I don’t like it at all.
Fedex told me that it didn’t matter whether I brought the box by on Friday night or Saturday morning, it wouldn’t arrive to Monday either way. So, I took that time to do the backup Friday night and went Saturday instead.
Now, 7-9 days to fix. They will probably have to replace the motherboard if video is built on. Not a small deal, glad it is under warranty. I will have to check with them Thurs-Fri to see where things are at.
A week ago when Chapman’s were down, my laptop screen wouldn’t come back out of sleep mode. All of the lights were on, and all indications were that it was working fine by the lights, but the screen wouldn’t come up.
I have an HP DV9225, and it was pretty high end when I bought it in February. But it is still brand new in my mind and shouldn’t be having any issues.
I spent over an hour on the phone, maybe two, with some Indian tech support that I could hardly understand. After removing and putting the battery back in the computer came back up fine. He had me reset the BIOS, and I also went in later and removed the John Deere software I had installed over the weekend. I figured things would be fine.
But this weekend it did it again. I got the series of three beeps again like I did the first time when I freaked out. I know a series of beeps is a hardware error.
This time tech support had me do the same stuff, and re-seat the memory. Nothing worked. So, now I get to be without it for two weeks at least to send it back to them on their dime to repair it. It is a video display issue, and I hope it doesn’t magically fix itself in the mail on the way to them.
But to say that I am disappointed is an understatement. There is the obvious inconvenience, but there is also the fact that I chose this laptop based largely on brand loyalty. I have had good luck with HP stuff in the past and I thought I would stick with it. I had gotten the blue screen of death (BSOD) a couple of times since I had it, some sort of memory dump. So, I am hoping that the video display part was just faulty and it will work perfect for a long time when I get it back.
But I have to think about buying HP again in the future. I don’t like ever being without my machine, and don’t like the fact that I can’t return it somewhere more local. The tech support guy couldn’t tell me where the repair location I was mailing the DV9225 laptop was located, he just didn’t know. I have to wait on the box, and then wait on them. It should be under the manufacturer’s warranty, but if it is not, I know that I won’t be buying HP again. I can only assume replacing the whole screen potentially on my dime, would be costly.