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HP DV9225 Laptop broke, video display issue

A week ago when Chapman’s were down, my laptop screen wouldn’t come back out of sleep mode. All of the lights were on, and all indications were that it was working fine by the lights, but the screen wouldn’t come up.

I have an HP DV9225, and it was pretty high end when I bought it in February. But it is still brand new in my mind and shouldn’t be having any issues.

I spent over an hour on the phone, maybe two, with some Indian tech support that I could hardly understand. After removing and putting the battery back in the computer came back up fine. He had me reset the BIOS, and I also went in later and removed the John Deere software I had installed over the weekend. I figured things would be fine.

But this weekend it did it again. I got the series of three beeps again like I did the first time when I freaked out. I know a series of beeps is a hardware error.

This time tech support had me do the same stuff, and re-seat the memory. Nothing worked. So, now I get to be without it for two weeks at least to send it back to them on their dime to repair it. It is a video display issue, and I hope it doesn’t magically fix itself in the mail on the way to them.

But to say that I am disappointed is an understatement. There is the obvious inconvenience, but there is also the fact that I chose this laptop based largely on brand loyalty. I have had good luck with HP stuff in the past and I thought I would stick with it. I had gotten the blue screen of death (BSOD) a couple of times since I had it, some sort of memory dump. So, I am hoping that the video display part was just faulty and it will work perfect for a long time when I get it back.

But I have to think about buying HP again in the future. I don’t like ever being without my machine, and don’t like the fact that I can’t return it somewhere more local. The tech support guy couldn’t tell me where the repair location I was mailing the DV9225 laptop was located, he just didn’t know. I have to wait on the box, and then wait on them. It should be under the manufacturer’s warranty, but if it is not, I know that I won’t be buying HP again. I can only assume replacing the whole screen potentially on my dime, would be costly.

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Comments
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I have been having the same problem the same problem for over a month. I have both the original factory warranty and an extended warranty. The machine has been sent to HP twice so far for repairs. This time HP is attempting to avoid having to repair the machine.

My tests indicate a failing video memory.

Due to the issues regarding HP warranty service, I have written company policy prohibiting all Hewlett-Packard products and am replacing all HP equipment. I can no longer recommend to my customers HP equipment.

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I am sorry this is happening to you too, do you have the same model of laptop, the DV9225? My laptop is still having some sort of display issue, the media keys will briefly light up and then the laptop will reset and try to start again. Sometimes it almost feels like the fans don’t kick on, and it is overheating.

Just last night I spoke with a case manager at HP, and he gave me the HP extended warranty with accidental for my trouble so far. The laptop should go in on Monday. I was feeling better about the situation, but now I am not as much.

I hope they fix my problem and I can come back out feeling middle of the road about HP. It doesn’t sound to me like that will be the case for you though…

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