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Coinopspace.com temporarily down

I was trying to finalize the www.coinopspace.com setup so that the old classicarcades.ning.com address no longer would work by itself, but would redirect. I seem to have broken something.

I apologize, for now it’s down. I’ll post again when I get it working again, hopefully sooner than later.

Update 2:45 PM
Ning’s support has restored Coinopspace.com back to where it was. Ugh. That took too long, and all of that was wasted effort really. So, for all of you who are purchasing Ning’s premium service to do domain mapping, if you want to assure that your network will not go offline, I would suggest opening a line of support with them first before attempting to do anything.

Update 1:15 PM
As I continue to wait and be distracted by this Ning downtime on my site, I was reading up a little bit more on SiteSuites, which is the former Scripts4Ning guys. Originally when these guys were S4N, they were developing little add on apps that went into networks when they were still open to edit code to do certain things. Some of this functionality has been incorporated sitewide now, some of it in the profile information, etc.

Well, Ning partnered with them to develop more advanced apps, and one of them is a bridge of sorts to seamlessly use the forum software built into Joomla. Or so they claim. I have looked at the Beta, and it feels very rough right now, and it’s not cheap. It’s an additional fee of like $25 a month, or $300 a year!

But long story short….they were supposed to be rolling out their suite today and they are also in limbo in what looks like waiting to hear back from Ning on their network upgrading….so that does not bode well for me. They are a Ning partner and they can’t get in touch with Ning, I doubt little old 650 member arcade social network has much priority.

Update 12:00 AM
Ning should have been working now for quite some time on their chat, video, photo upgrade today, if not overnight already. I am much more of a take action type person, and feel like this should be a simple fix. I went ahead and looked up the whois information for ning.com and found the phone number contact information for Ning in Palo Alto in California and gave them a call. I ended up having to leave a message, but I hope that this will at least bring their attention to my network being down and opening a line of communication that doesn’t involve hourly back and forth emails to get this resolved.

Update 10:30 AM
Well, my nightmare with Ning ‘easy domain redirect’ continues. I have been searching through posts at Ning’s Developer Network trying to find anyone that was able to restore their website to a working order without having to wait on Ning’s support. I can’t find anything. At least their representatives get in those forums, but all they basically say is “Contact Ning to get something fixed”. How long do I have to wait for them to weed through and find my support ticket? There is no urgency setting from Ning. Their systems should work better than this for an advanced feature that could potentially break a network. Or at least their help documentation should be better to explain what this error message “That domain name does not seem to match this network. Please choose another domain name” really means and what to do other than contact Ning to get it fixed.

Update 8:45 AM
Much to my disappointment, the site is still down. This leaves me to the idea that Ning does keep some sort of regular hours and everyone goes home. Being in California, with the three hour time difference, this means that Coinopspace went down somewhere around 9:00 pm on the west coast and may not go back online until at least 10 am EST. Pretty upset about this. Not that I believe Ning should have 24 hour support, but I do believe they should have some sort of restore systems in place so that a network creator isn’t left hanging. Will be checking regularly here hoping this changes.

Update 1:00 AM
The best I can tell is that the issue is now on Ning’s end. This is their supposedly ‘easy’ domain redirection. But this is one of the major downsides with a hosted service. I don’t know if Ning’s support has ‘hours’, but they haven’t replied to me in over an hour, and there is no way to indicate urgency, or get a hold of them via live chat or anything else. So, in this case I’m out of luck. Funny as their ‘premium’ paid service is on the horizon, probably within a week, which would get me instant help. But it’s not here yet.

I sincerely apologize. My hope is that Ning will get to this ticket in several hours, find the issue, and either restore Coinopspace.com, or understand enough of what is going on to just fix it all together so I don’t have to do this again. Please be patient, and hopefully Coinopspace.com will be back online in the morning.

Update 12:23 PM
I can’t figure out what is going on…I generally know what is happening, and that is it…but don’t know how to change it. Still working.

Here are some similar arcade posts

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Comments
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Funny coincidence, really. Isn’t it? 🙂

KLOV is down too. I am freaking out this morning!

Sucks that it went down. Thanks for the hard work.

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Funny I guess, yeah. It stresses me out, obviously. And I will be the first to admit that this is one of the downsides of not having ‘complete’ control over a network. You can leverage the work done, but you are at the mercy of the systems of another and whether they work or not.

Thanks for letting me know though. Today in general is going to be fun. I am getting attacked on another front and I can’t wait to blog all about this very soon.

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I have setup a temporary Tiny Chat room for those going through withdrawals. 😉

http://www.tinychat.com/pj2g

Oopsie. Sorry I sent you down this road. But it had to be done sometime. On the plus side at least it didn’t happen the day of a big chat! 🙂

Take a breath! This isn’t one of your clients sites! We are hobbyists and can wait a bit.

When I was a network administrator for my web dev firm and the network was down I surprised myself. As someone who can easily get stressed out I just decided the network would get fixed when it got fixed, and that realization helped me stay calm. I found most employees were supportive and didn’t pressure me too much. 🙂

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Thanks for the note. Yeah, I did not know what the final step was in making sure the two sites didn’t co-exist, and now I am learning my lesson.

Lesson 1. Don’t attempt something major during late hours, even though it might seem like a good idea. If Ning isn’t around to fix it, it can’t be fixed.

Bigger Lesson 2. Today is actually the big chat, video, photos upgrade that I just remembered. Will they get to my ticket today? I sure as heck hope so.

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Well duh. Ignore the message I just sent. I didn’t check your site before sending it.

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FYI…I did a test to see if I could tell what was happening. When you go to http://www.coinopspace.com, it redirects to http://www.coinopspace.com. That basically creates an infinite redirect loop and the browser gives up. Here’s the raw HTTP if it helps. You can see the location it’s redirecting to in the “Location” header:

HTTP/1.1 301 Moved Permanently
Location: http://www.coinopspace.com
Content-Length: 413
Content-Type: text/html; charset=iso-8859-1
Date: Thu, 26 Feb 2009 17:52:38 GMT
Server: Apache/2.2.11 (Unix) mod_ssl/2.2.11 OpenSSL/0.9.8i DAV/2 mod_auth_passthrough/2.1 mod_bwlimited/1.4 FrontPage/5.0.2.2635

301 Moved Permanently

Moved Permanently
The document has moved here.

Apache/2.2.11 (Unix) mod_ssl/2.2.11 OpenSSL/0.9.8i DAV/2 mod_auth_passthrough/2.1 mod_bwlimited/1.4 FrontPage/5.0.2.2635 Server at coinopspace.com Port 80

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Hi Jeff,

Hope CoinopSpace will be online very soon.

Courage.

Bruno

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I looked at my headers and can tell it’s a loop, but I don’t know what to do about it. There are no redirects on my server, it has to be something set in a site specific .htaccess they have that is causing the loop after I followed Ning’s ‘easy domain redirect’ tutorial. I had to choose from a drop down list where I wanted the old subdomain to redirect to i.e.

classicarcades.ning.com should always redirect to http://www.coinopspace.com. This is what I wanted, I don’t want a duplicate website essentially located at the old address, and this was supposed to be the solution for that. But as you see, Ning didn’t completely flesh out something in their system because it gave me a cryptic error message mentioned above and started this loop.

My checked with my host too to make sure the Cname record was setup right, and that is good to go.

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Yeah, that definitely sounds like either an .htaccess redirect, or a script specifically sending a location header. I poked around to see if there was a way to access it without it redirecting and couldn’t find a way. Looks like you are at their mercy. 🙁

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