Coinopspace.com temporarily down

I was trying to finalize the www.coinopspace.com setup so that the old classicarcades.ning.com address no longer would work by itself, but would redirect. I seem to have broken something.

I apologize, for now it’s down. I’ll post again when I get it working again, hopefully sooner than later.

Update 2:45 PM
Ning’s support has restored Coinopspace.com back to where it was. Ugh. That took too long, and all of that was wasted effort really. So, for all of you who are purchasing Ning’s premium service to do domain mapping, if you want to assure that your network will not go offline, I would suggest opening a line of support with them first before attempting to do anything.

Update 1:15 PM
As I continue to wait and be distracted by this Ning downtime on my site, I was reading up a little bit more on SiteSuites, which is the former Scripts4Ning guys. Originally when these guys were S4N, they were developing little add on apps that went into networks when they were still open to edit code to do certain things. Some of this functionality has been incorporated sitewide now, some of it in the profile information, etc.

Well, Ning partnered with them to develop more advanced apps, and one of them is a bridge of sorts to seamlessly use the forum software built into Joomla. Or so they claim. I have looked at the Beta, and it feels very rough right now, and it’s not cheap. It’s an additional fee of like $25 a month, or $300 a year!

But long story short….they were supposed to be rolling out their suite today and they are also in limbo in what looks like waiting to hear back from Ning on their network upgrading….so that does not bode well for me. They are a Ning partner and they can’t get in touch with Ning, I doubt little old 650 member arcade social network has much priority.

Update 12:00 AM
Ning should have been working now for quite some time on their chat, video, photo upgrade today, if not overnight already. I am much more of a take action type person, and feel like this should be a simple fix. I went ahead and looked up the whois information for ning.com and found the phone number contact information for Ning in Palo Alto in California and gave them a call. I ended up having to leave a message, but I hope that this will at least bring their attention to my network being down and opening a line of communication that doesn’t involve hourly back and forth emails to get this resolved.

Update 10:30 AM
Well, my nightmare with Ning ‘easy domain redirect’ continues. I have been searching through posts at Ning’s Developer Network trying to find anyone that was able to restore their website to a working order without having to wait on Ning’s support. I can’t find anything. At least their representatives get in those forums, but all they basically say is “Contact Ning to get something fixed”. How long do I have to wait for them to weed through and find my support ticket? There is no urgency setting from Ning. Their systems should work better than this for an advanced feature that could potentially break a network. Or at least their help documentation should be better to explain what this error message “That domain name does not seem to match this network. Please choose another domain name” really means and what to do other than contact Ning to get it fixed.

Update 8:45 AM
Much to my disappointment, the site is still down. This leaves me to the idea that Ning does keep some sort of regular hours and everyone goes home. Being in California, with the three hour time difference, this means that Coinopspace went down somewhere around 9:00 pm on the west coast and may not go back online until at least 10 am EST. Pretty upset about this. Not that I believe Ning should have 24 hour support, but I do believe they should have some sort of restore systems in place so that a network creator isn’t left hanging. Will be checking regularly here hoping this changes.

Update 1:00 AM
The best I can tell is that the issue is now on Ning’s end. This is their supposedly ‘easy’ domain redirection. But this is one of the major downsides with a hosted service. I don’t know if Ning’s support has ‘hours’, but they haven’t replied to me in over an hour, and there is no way to indicate urgency, or get a hold of them via live chat or anything else. So, in this case I’m out of luck. Funny as their ‘premium’ paid service is on the horizon, probably within a week, which would get me instant help. But it’s not here yet.

I sincerely apologize. My hope is that Ning will get to this ticket in several hours, find the issue, and either restore Coinopspace.com, or understand enough of what is going on to just fix it all together so I don’t have to do this again. Please be patient, and hopefully Coinopspace.com will be back online in the morning.

Update 12:23 PM
I can’t figure out what is going on…I generally know what is happening, and that is it…but don’t know how to change it. Still working.

Here are some similar arcade posts

• CoinOpSpace mentioned on Ning’s blog
• Help promote CoinOpSpace.com!
• What’s up with Jeffsromhack.com?
• Turn off music playing automatically in Ning
• Klov vs. Ning Round 3 – Built in PMs and Email

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